A 70-strong company specialising in elderly homecare needed a package including contracts, handbooks and on-going support with a range of employment-related issues.
Clockwork produced all documentation and provide telephone and email support since. We also worked with the client to deliver a series of training workshops that now help managers deal quickly and effectively with future issues in accordance with current employment law.
A retainer system gives this client the security that comes from knowing expert advice is just a phone call away. Also, as well as spreading the cost of HR support over a whole year, the client benefits from the fact that regular contact means Clockwork really get to know the company inside out, understanding its business thoroughly and using this insight to provide extremely relevant, insightful and customised support. The highly regulated nature of their business also suits a retainer contract, with Clockwork regularly drawing up new or revised policies designed to safeguard the business.
“Retainers don’t just deliver practical and cost-based advantages, they provide the real peace of mind that results from an ongoing long-term partnership as opposed to a one-off intervention.”